MANAGEMENT SERVICES

How can the Blackstone Group help your business?

Chifley Suites Auckland Central

The Blackstone Hospitality Group is a New Zealand-owned company specialising in management services for hotel, serviced apartments, motel and other travellers' accommodation. As a member of the New Zealand Hotel Council we are in touch with the industry leaders across New Zealand. We have access to the latest New Zealand accommodation trends and international travel patterns.

We possess skill sets across all areas of hotel operations, sales and marketing and strategic performance. Let us help you in driving your accommodation business to the next level.

What can we offer your business pre opening?

Establish hotel operating entity
Owners requirements and objective need to be established? Determine strategies regarding rental guarantees, ownership and structure of Management Company. Confirm brand fit with location/ potential facilities. Spa/ casino / F & B etc? Establish procedures for remittance of income to bank and individual owners.

• Extract " best talent " in market place
• Recruitment open days for all potential and local residents to view development & opportunities.
• Training programmes would be aligned to fit brand and managed by Blackstone.
• System: Blackstone holds a strong relationship with IT suppliers including Opera PMS systems.
• Manuals are in line with the specific hotel branding.
• Blackstone has technical processes already in place documented and in action across current group.
• Establish staff procurement timeframe strategy.

• Pre opening functions to experience the unique features? Bar/ casino / F&B
• Use Blackstone brand power - awareness through all channels including marketing work with regional and national tourism office and operators.
• Sponsorship of events? ( Arts festival, sports events/ teams )
• Industry events including weekend famils/ day trips and cocktail functions for travel agents/ conference organisers, corporate bookers.

• Blackstone Group GM holds a General Manager Certificate ( ability to sell liquor )
• Work with local bodies - LLA to acquire licences
• Work alongside development team ensuring all in place for building WOF etc
• SA consent must be in place plus all appropriate emergency services sign off.

• Research the local suppliers
• Blackstone has relationships in place with national suppliers for linen
• Utility options would be evaluated based on cost / support and service offered.
• Tap into Blackstone agreements including service agreements reflecting a superior product.
• Ensure latest technology in place for all guests/ customers/ operators including the expectations of international convention groups. Eg - Must be WIFI throughout.

• Determine outlets needs? Restaurants / gyms/ and local resource available.
• Tender process ensuring agreements fit with specific hotel brand standards for all goods.
• Blackstone has relationship in place with a range of cleaning and in room supplies

• Rates must fit the destination and current climate. Be wary of recession and impact on NZ hotel rates.
• Rates must fit with long term strategy of property?
• Must hit market with " Hot opening offer " allowing people to experience.
• Full SWAT establishing competing set.
• What rates are they selling?
• Establish seasonal trends and market appropriately during these times.
• Establish market mix of property/ies ( eg 50% leisure, 15% corporate, 25% International, 10% conference )
• Blackstone possesses a full understanding of latest global hotel booking trends.
• Online rate presence early is key. Eg WOTIF.com

What can we offer your business ongoing?

• Expertise in front office business processes / procedures.
• Expertise in Food and Beverage processes / procedures.
• Implementation of improved, streamlined processes between areas/ departments.
• Improve communication channels between all property associates including computer logbooks, brief sheets.
• Redefining internal meetings structure to ensure value is gained and time used wisely.
• Service culture audit and suggestion of appropriate property fit.
• Up skilling of accommodation supplier and team including ongoing support if required.

• Booking channel expertise including Hotel Website, all third party booking channels. Third Party relationship building and implementation.
• Maximising all revenue opportunities through market mix analysis ( eg where is the business coming from and why ).
• Thorough competitor analysis, including SWAT and market share.
• Providing international and domestic market knowledge and experience.
• Daily, Weekly, monthly reporting implementation.

• Implementation of 12-24 month sales and marketing plan.
• Audit and recommendation of current S & M resources.

• Budget writing support and presentation.
• Owner reporting against budget.
• Cost control support including property supplier list audit.

• Consultation, audit on space utilisation including meeting space yield management. Recommendations on physical space enhancements associated to growing revenue opportunities.
• Ensuring " look and feel " of property is at appropriate standard.

• Thorough management of all property systems including OMS, reservations system, payment mechanism, Food & Beverage system.
• Implementation of appropriate systems and software ensuring seamless delivery of service and ease of use for accommodation supplier.

• Assistance in securing the right people for the right roles at the right time.
• Support with performance management.

Other Property Management Services:

Blackstone’s sister company, Blackstone Property Management offers targeted services including tenancy management for residential properties and owners of other types of buildings and property investments. For More Information visit: http://blackstoneproperty.co.nz/