Barclay Suites

Hotel Operational Management

We can provide a full team solution to comprehensively manage operational requirements of accommodation businesses - alternatively you can select any number of options from the range of services we offer.

The initiation and negotiation of supplier relationships and contracts can take much of your valuable time. We can take care of the process through our strong networks and you benefit from our group buying power. At all times you will be benefit from our strong supply chain management.

Our key services include:

• Research local suppliers to access efficiencies where possible
• Utility options are evaluated on cost/ support and service offered
• Procurement of all required operational licences including accommodation ratings, health and safety certification, liquor licencing and gambling certification
• Regular review of procurement ensuring supply chain is effective and meets the needs of the business at the lowest possible pricing structure

In a constantly evolving marketplace Yield Management is vital to ensure room rates for each market segment best fit the destination and current economic climate. The most critical aspect of yield management is to establish a market mix for the property (e.g. 50% Leisure 35% Corporate 15% Conference) and monitor this on a regular basis.

Our key services include:

• Engage in a full SWOT establishing a competitive set
• Establish seasonal trends & market appropriately during these times
• Creation and management of guest database with regular updates to via email promotions, social media updates, and targeted promotions
• Management of packages and seasonal promotions
• Central Reservations hub for professional implementation of strategies to maximise booking opportunities through third party sites and OTAs

The overall sales and marketing planning process begins from the moment you start your business. A comprehensive plan for the short and medium term is essential to ensuring the business reaches the financial targets set from the beginning. Regular reviews of the plan are pivotal to ensuring you stay ahead of the competition and always remaining at the forefront of your target market’s minds.

Our key services include:

• Creation and implementation of sales and marketing plans by revenue stream or business unit
• Business development in all target markets
• Alignment with local and National tourism accreditation schemes
• Ongoing audit and recommendation of current S&M resources
• Business consent and certification requirements including Industry accreditation programme audits and inspections

Our Head Office provides a full range of support services and our expert team is available to assist your business in a cost effective manner.

Our key services include:

• Budget writing support and presentation
• Owner reporting
• Monthly reporting analysing operations and revenue
• Cost control support including property supplier list audit
• Body Corporate management for unit/strata titled properties
• Management of repairs and maintenance for the property including creation and management of long term maintenance plans

In a global economy, the people you employ especially in the service based world of Hospitality are the most valuable source of sustainable competitive advantage. We can assist you reach your business goals by attracting, inspiring, motivating, managing, developing and rewarding your people.

Our key services include:

• Recruitment
• Talent management and workforce planning
• People measurement, benchmarking and analytics
• Human Resources function effectiveness & transformation
Blackstone Group Head Office
Level 3, 75 Queen Street,
Auckland 1010
PO Box 1913, Shortland St
Auckland 1140, New Zealand
(NZ) 0508 737 378 - (AUS) 1800 686 914
Ph +64 9 916 1888
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